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Welcome to Customer Care Centre.

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Jazz Ghanta Offer
Jazz now brings “Jazz Ghanta Offer” that enables customers to make longer calls for just Rs 3.99/hour from 9 am to 5 pm, while enjoying the widest coverage, best network and unsurpassed customer care experience. This offer enables customers to talk for longer duration without paying the total charges for an hour on the very first minute. In this offer, subscriber is charged as per normal tariff plan for first few minutes but as soon as the total charge of call reaches Rs 3.99, the following minutes are not charged.

Note: Daily charges of Rs. 5.99 apply during subscription.

*19.5% tax apply on the above mentioned price

  • This will be a Limited Time Offer
Subscription Process
1-USSD:
      Dial  *105*1# on mobile screen  and press send
2-IVR:

Dial 121 for Jazz Features Menu

  • Press 6 for New features
  • Press 5 to Hear information about Step Charging Voice
  • Press 1 to Subscribe to Step Charging Voice
  • Press 1 to confirm the selection
  IVR Flow
Jazz Ghanta - IVR Flow
  FAQs
   
1. Is this offer available on all Jazz Packages?
 
Yes, Jazz Ghanta Offer is available on all Jazz Packages.
2.

How can I check the status of the subscription?
 

Dial *105*2# on mobile screen  and press send

Or You can check the status of your subscription by dialing 121 and then

  • Press 6 for new features and
  • Press 5 to hear the information about Ghanta Offer
3.

What will happen if I change my package plan after subscribing to this offer?
  You will remain subscribed to this offer if you change your package to Jazz Easy, Jazz Octane, Jazz Budget, Jazz Ladies first or Jazz One.
4.

Can I call other networks or PTCL numbers with the same rate?
  No this offer is applicable for Mobilink to Mobilink calls only. For calls on other networks and PTCL normal tariff will apply.
5.

What is the time window during which this offer applies?
  This offer will be available during 9am to 5pm.
6.

Will I be charged Rs 3.99 for every on-net call during this time window?
  For first few minutes you will be charged normal calling rate as per your package plan, but as the total charge of your call reaches Rs 3.99 the following minutes will not be charged till 60 minutes.
7.

What will happen if my account balance is less than Rs. 5.99+tax at time of daily deduction?
  In case your account balance is lower than daily fee, you will be un-subscribed from the offer  and once you recharge you will have to re-subscribe (as per the process explained earlier).
8.

How can I un-subscribe from this offer?
 

    Dial  *105*4# on mobile screen  and press send

    Or Dial 121 for Jazz Features Menu

    • Press 6 for New features
    • Press 5 to Hear information about Step Charging
    • Press 2 to Un-Subscribe from Step Charging
    • Press 1 to confirm the selection
9.

Will I be able to get Club Red discount on the calls between 9am to 5pm?
  Yes, Club Red discount (50% on on-net calls) will also apply during 9am-5pm.
10.

If I have free minutes in my account, will they be consumed during 9am to 5pm calls?
  Yes, free minutes will be consumed first even if you are calling during 9am-5pm.