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Welcome to Customer Care Centre.
 
 
 
Jazz Apni Call

Being the leading telecom operator in Pakistan, Mobilink brings utility through innovation. In addition to the vast portfolio of services Mobilink offers, we bring yet another value added service that has our customers’ convenience at its foremost.

Now you can remain connected to your loved ones by using Mobilink’s new service “Jazz Apni Call”. This service allows “Jazz” subscribers the ease of calling others even when they are out of balance or have insufficient balance to call.  Through this service, the call will be paid for by the person receiving the call rather than the one making it. A handy service to have, especially if a user faces some sort of emergency, but has insufficient balance to call his/her loved ones.

This offer is available for Mobilink pre-paid customers on on-net calls only. To use the service, Dial *131* before the desired number e.g.  *131*03001234567#. If the other party accepts your Jazz Apni Call your call will be connected right away and the charges will be given by the receiving party.

Subscription Process:

To subscribe:     *131*1#
To unsubscribe: *131*2#

Useful commands
*131# To receive a generic information that tells the customer how to subscribe
*131*<030XXXXXXXX># To make “Jazz Apni Call”
*132*0*2*030XXXXXXXX# To add a number in Black List
*132*0*3*030XXXXXXXX# To delete the number from Black List
*132*0*1# To view the Black List
*132*1*2*030XXXXXXXX# To add a number in a White List
*132*1*3*030XXXXXXXX# To delete the number from White List
*132*1*1# To view the White List
  • 030XXXXXXXX represents your desired Mobilink number.
  • White list is the list of those numbers from whom the subscribers can receive the reverse call (Apni Call) without any confirmation.
  • Black List is the list of numbers through which the recipient can block reverse call (Apni Call) from an unwanted numbers.
  • Customer will be able to add maximum 20 numbers in white or black list at one point in time.

Charges:

Monthly subscription: Rs. 9.99+Tax/Month

Terms & Conditions

  • Standard Government taxes apply
  • This Service is available to calls from Mobilink to Mobilink only. A & B party must both be Mobilink subscribers
  • Call will be charged to B party as per their base package plan (If connected)
  • All Prepaid users can initiate Jazz Apni call request (as A party)
  • All Post-Paid & Prepaid users can receive Jazz Apni call request (as B party)
  • Subscribers on international roaming will not be able to initiate Jazz Apni call request
  • If B party is on international roaming then Jazz Apni Call request will not be sent to him
  • Prepaid subs will be able to initiate Jazz Apni Call request even if they have zero balance in their account
  • White & Black list cannot be maintained simultaneously
  • This is a limited time offer