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| Customer Care |
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Customer Services at Mobilink is known as Customer Care, embodying a mantra to assist and serve our clients above and beyond. ‘Keeping your customer on hold is no way to hold a customer.’ We make these words one of the many guided thoughts and with our experienced and ever-ready Customer Care network, nationwide, we give this mantra new meaning.
Total Customer Satisfaction is one of the key Mobilink values that place customers at the heart of our success. Safeguarding their trust and respecting their confidence is achieved with service, quality and value, beyond expectation. To care and help is an inborn ingredient sought in each member of this team, which makes the experience of Mobilink Customer Care far unique and that of ‘care coming from the heart.’
Catering to a diverse clientele spread across Pakistan, Mobilink Customer Care is more than glad to help you with your concerns, questions and suggestions – anywhere, anytime in Pakistan. In the pursuit of our customers’ satisfaction, we are Pakistan’s largest Customer Care network today.
Here is what sets Mobilink Customer Care apart:
- Pakistan’s Largest Customer Care Network – Mobilink has the leading customer care footprint across the country, where our valued customers can find a Customer Care Centre, Franchise Centre, or countless Partner Retail Outlets virtually anywhere. North or South, left or right, you can find us just around the corner.
- Regional Languages Support (111) – At Mobilink, we understand the unique needs of each of our customers. And to deliver on these needs, we add a personal touch. Our team of Customer Care Representatives, who can speak to you in a regional language that you are comfortable in, is just one example. Currently, we gladly service our customers in languages that include English, Urdu, Pushto, Punjabi and Sindhi. Just one way how we make Customer Care not only personal, but better!
- 24/7 Customer Support (111) – Be it any time of the day, customers can count on our skilled team of Customer Care Representatives who are always ready with a smile and a helping hand. It’s ever-ready Customer Care, though which we serve you… better!
- Dedicated Corporate Relationship Support – By providing our corporate patrons with dedicated support, our Corporate Account Managers (CAMs) are more than happy to assist with personalized connectivity solutions and an array of services – so that your connections remain seamless and strong.
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Club indigo
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Club indigo is an exclusive club meant for high-revenue indigo customers and our corporate clients, and it provides top-of-the-line services to its valuable members. Club indigo offers unique privileges such as personalized services (e.g. delivery of SIM cards, activation of VAS, etc.) priority handling at Contact and Service Centers, free of cost replacements of SIM, change of MSISDN and IR activation, special events and get-togethers exclusively arranged for Club members and personalized delivery of Sentiments on occasions such as Eid, Christmas, etc.
Each account has its own CAM (Corporate Account Manager), who assists the account holder with all their queries and concerns. The CAM’s maintain a very healthy and helpful relationship with their accounts, and ensure that each account is visited at least once every month by them. Club indigo remains a one-of-its-kind club in Pakistan, with top-notch services, unprecedented facilities, and the best voice quality. |
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