Mobilink thanks affected users
Karachi, May 16, 2011 – With a view to thank its customers for their patience and loyalty, Mobilink has announced a phased plan for customers who experienced disruption in service. This is the first time a reward of this scale has been announced and awarded by any telecom operator in the country for disruption caused by a force majeure event.
Sharing his views, Mobilink President & CEO Rashid Khan shared that while it was difficult to make up for the missed experience, the company cherishes customers who continue to prefer Mobilink and this is a humble gesture of goodwill by the company for their patience and loyalty.
A fire incident at one of the company’s technical hubs in Islamabad on March 6, 2011 caused suspension of cellular services in Islamabad, Rawalpindi and some pockets outside the twin cities. With the support of a dedicated team, the network was partially revived within a few hours and complete connectivity was restored within 24 hours. Customers were updated of the incident and restoration via press announcements by the company at the time. To facilitate customers who were directly affected by the incident, the company has announced free minutes and SMS for prepaid customers whereas postpaid customers will receive an adjustment against their monthly bill.
Affected subscribers will be intimated by the company through SMS in a phase wise activity scheduled from May 14, 2011 to June 13, 2011. Customers may dial 111 at any time from their Mobilink connections for any queries.
Mobilink, (www.mobilinkgsm.com ) a subsidiary of the Orascom Telecom Holding, is Pakistan's leading cellular and Blackberry service provider. With more than 31 million subscribers, Mobilink maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry, a broadband carrier division providing next generation internet technology as well as the country's largest voice and data network with over 8,000 cell sites. Mobilink has already invested over US $3.3 billion in the country to date and provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 140 countries.
For further information:
Sheeraz Mohiuddin / Ashar Noman /SHAMROCK Communications (Pvt) Ltd.
Call 021-35823694-5 Cell: 0333-2235774