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Welcome to Customer Care Centre.

 
 
 
Mobilink’s Umrah Roaming Offer
 

Mobilink always ensures convenience and provision of seamless services to its customers, whether at home or abroad. Likewise, for the holy month of Ramadan, Mobilink offers all its customers travelling to Saudi Arabia a chance to share their spiritual experience with family and friends with added convenience.

To facilitate Indigo, Jazz and Jazz Jazba customers visiting Saudi Arabia, Mobilink offers up to 85% discount on international roaming on Zain Network in Saudi Arabia. This offer includes:

  • Lowest call rates for all incoming and outgoing* calls
  • Lowest GPRS roaming rates
  • Free incoming SMS
  • No security deposit (for indigo customers)**
  • No subscription/daily charge

*     Applies on outgoing calls made to Pakistan and Saudi Arabia    
**   Requires Direct Debit agreement
*** Limited time offer starting from 2nd August 2011

Balance Recharge for Jazz and Jazz Jazba Roamers

Jazz Load, Jazz Share, Balance Inquiry (*111#) and Balance Charging through USSD(*123*14DigitCode# and press SEND) all work while on roaming. Although not mandatory, Jazz & Jazz Jazba roamers are advised to carry sufficient balance in order to enjoy unmatched convenience (recommended balance is Rs. 1,500).

Jazz & Jazz Jazba roamers can also recharge balance via International Jazz Load available at EZETOP outlets in Saudi Arabia or via credit card by visiting EZETOP website (www.ezetop.com). While on roaming in Saudi Arabia, for customer support on International Jazz Loadplease call 0550412342 or 0599656650.

Bonus on Recharge for Jazz and Jazz Jazba Roamers

Now there is an additional benefit of 100 FREE Minutes & SMS on every International Jazz Load of Rs. 1,000 or more recharged via EZETOP in Saudi Arabia.For details, please call 111.

Customer Support for Indigo, Jazz and Jazz Jazba Roamers

While abroad, Indigo, Jazz and Jazz Jazba roamers can contact Mobilink's International Roaming Helpline on +92-300-847 0112or +92-300-2000100****.

**** Call to Pak charges apply.

Subscribing to Mobilink’s Umrah Roaming Offer

Indigo, Jazz and Jazz Jazba customers can have international roaming activated by visiting their nearest Mobilink Customer Care Centre, Franchise or simply calling 111.

Once international roaming is active, Mobilink’s Umrah Roaming Offer is pre-activated for all Indigo, Jazz and Jazz Jazba customers.

Tariffs

Please find following IR tariffs for details:

 Postpaid Roaming
Zone Country Incoming Call Outgoing Call SMS
Call to Pak
Local
International
Incoming
Outgoing
2 Saudi Arabia
(Only for Zain Network)		 $0.18 $0.70 $0.70 $2.99 Free $0.37
 

Note: Calls are billed in minute increments.


 Prepaid Roaming
Country
Operator
Incoming
Call
Outgoing Call
SMS
Local
Call to Pak
International
Satellite
Incoming
Outgoing
Saudi Arabia
Zain
Rs 15
Rs 60
Rs 60
Rs 260
Rs 951
Free
Rs 32
 

Note: Calls are billed in minute increments.

 Postpaid GPRS Roaming
Country
Operator
Network code
Frequency
Rate per KB
Initial Interval
Subsequent Intervals
Local helpline from mobile
Saudi Arabia
Zain
420-04
900/1800
$0.018
10KB
10KB
+966 592440153
Not Toll Free
 


FAQs:

Q1) Is “Mobilink’s Umrah Roaming offer” available at all Saudi mobile networks?      
Ans) No. This offer is only available at Zain Network, Saudi Arabia.

Q2) How can I know that currently, I am connected to Zain network?      
Ans) One of below network names will appear on your handset screen if you are connected to Zain network.
  1. Zain SA
  2. KSA 04
  3. 42004